Thank you for choosing The Ragnarök Hot Sauce Company. We value your satisfaction and strive to provide the highest quality products. In the event that you are not completely satisfied with your purchase, we have established the following refund policy to ensure a fair and transparent process.

1. Eligibility for Refunds
2. To be eligible for a refund, you must have purchased the product directly from The Ragnarök Hot Sauce Company. We are unable to process refunds for products purchased from third-party retailers.
3. Refunds will only be issued for unused, unopened products in their original packaging. We cannot accept returns for products that have been opened, partially consumed, or altered in any way.

• Please note that refunds are only available for products purchased within the last [insert number of days] days. After this period, we cannot accept returns or issue refunds.

2. Refund Process
3. If you believe you are eligible for a refund, please contact our customer service team at [insert contact details]. Our representatives will guide you through the refund process and provide any necessary instructions.
4. When contacting our customer service team, please provide the following information:
5. Order number
6. Product name(s)
7. Reason for requesting a refund

• Upon receiving your request, our customer service team will assess your eligibility for a refund and guide you on the next steps.

3. Return Shipping
4. If your refund request is approved, you will be responsible for the shipping costs associated with returning the product to us. We recommend using a reliable shipping service with tracking capabilities to ensure the safe return of the item.
5. The Ragnarök Hot Sauce Company will not be held responsible for any damage or loss during the return shipping process. Please package the product securely to prevent any potential damage.
6. Inspection and Processing
7. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.2. If the product is found to be ineligible for a refund, we will contact you to discuss alternative options.
8. We will initiate the refund if the returned product meets the eligibility criteria. Please note that the refund may take several business days to be processed and reflected in your original payment method.
9. Refund Options

The Ragnarök Hot Sauce Company offers two refund options:

1. Store Credit: You may choose to receive the refund amount as store credit, which can be used for further purchases from our website. Store credits do not have an expiration date and can be applied to any product (s) available on our website.
2. Original Payment Method: We can issue a refund directly to your original payment method. Please note that refunds to credit cards may take additional time to appear in your account due to financial institutions’ processing.

6. Non-Refundable Items

The following items are not eligible for refunds:

1. Gift Cards or E-gift Cards
2. Perishable goods, such as fresh produce or refrigerated items

• Customized or personalized products

1. Item purchased during promotional or clearance sales

7. Damaged or Defective Products

If you receive a damaged or defective product, please immediately contact our customer service team with relevant details and photographic evidence. We will assess the situation and provide a suitable solution, which may include a replacement, refund, or store credit.

8. Changes to the Refund Policy

The Ragnarök Hot Sauce Company reserves the right to modify or update this refund policy at any time without prior notice. Any changes made will be effective immediately upon posting the revised policy on our website.

9. Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team at [email].