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Shipping Policy

Thank you for choosing The Ragnarök Hot Sauce Company. We appreciate your support and trust in our products. This Shipping Policy outlines the terms and conditions governing the shipping of our hot sauce products to ensure a seamless and satisfactory experience for our valued customers.

  1. Order Processing Time
    1. Once you place an order through our website or any authorized third-party platform, you will receive an order confirmation email. This email will include the details of your order, including the products, quantities, and shipping address. Please review this information carefully and contact us immediately if any changes are required.
    2. Order Processing
      We strive to process and ship all orders promptly. Orders are typically processed within 1-2 business days from the time of order confirmation. However, order processing time may be slightly longer during peak seasons or promotional events. We appreciate your understanding and patience during these periods.
  2. Shipping Methods and Rates
    1. Shipping Locations
      We currently offer shipping within the United States. We do not offer international shipping at this time. We apologize for any inconvenience caused.
    2. Shipping Carriers
      We partner with reputable shipping carriers to ensure reliable and secure delivery of your hot sauce products. The specific carrier for your order will be determined based on various factors, including the shipping destination, package weight, and delivery speed selected at checkout.
    3. Shipping Rates
      Shipping rates are calculated based on the order’s total weight and the shipping destination. The shipping cost will be displayed during checkout, allowing you to review the charges before finalizing your purchase. We occasionally offer free or discounted shipping promotions, which will be clearly communicated on our website or through promotional materials.
  3. Delivery Time
    1. Estimated Delivery Time The estimated delivery time for your order will depend on the shipping method selected at checkout and the shipping destination. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery through the carrier’s website or by contacting their customer service.
    2. Delayed Deliveries
      While we strive to deliver your order within the estimated time frame, please note that unforeseen circumstances, such as extreme weather conditions, carrier delays, or public holidays, may cause delays beyond our control. In such cases, we will work closely with the shipping carrier to resolve any issues and ensure prompt delivery.
  4. Packaging and Handling
    1. Packaging Standards
      We utilize industry-standard packaging materials to ensure the safe and secure delivery of your hot sauce products. Our packaging is designed to protect the bottles from breakage and leakage during transit. If your package arrives damaged, please contact our customer support team immediately, and we will assist you accordingly.
    2. Handling Fees
      We do not charge additional handling fees for processing and packaging your order. The shipping cost covers the expenses associated with packaging and shipping.
  5. Returns and Exchanges
    1. Returns
      If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of delivery to initiate the return process. We may require photographic evidence of the damage or error to facilitate the return. Once approved, we will provide you with instructions on how to return the item and arrange for a replacement or refund, as per your preference.
    2. Exchanges
      If you wish to exchange a product for a different flavor or variant, please contact our customer support team within 14 days of delivery. We will guide you through the exchange process, and the item must be returned in its original condition and packaging. Additional shipping charges may apply for exchanges, and any price differences between the exchanged products will be handled accordingly.
    3. Non-Returnable Items
      For health and safety reasons, hot sauce products that have been opened or used cannot be returned or exchanged. We appreciate your understanding in this matter.
  6. Customer Support

    Our dedicated customer support team is available to assist you with any shipping-related inquiries or concerns. If you have any questions, please don’t hesitate to contact us via email or phone. Our contact information can be found on our website or in the order confirmation email.

  7.  Amendments to the Shipping Policy

    We reserve the right to update or modify this Shipping Policy anytime. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.

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